yuu Terms and Conditions
Last updated: [29 September 2021]
Welcome to yuu Rewards Club (“yuu”).
These terms and conditions govern your application to join yuu and your yuu membership. yuu is owned and operated by DFI Development (HK) Limited ("DFI", "we" or "us"), an affiliate of an affiliate of Dairy Farm International Holdings Limited ("DFIHL"). Please read these terms and conditions ("Terms") carefully. By registering to become a member of yuu, you agree to be bound by these Terms.
1. Joining yuu
You can become a yuu member if you have a Hong Kong, Macau or mainland China mobile phone number, and are 18 years old. However, if you are under 18 years old you may become a yuu member if this has been authorised by your parent or legal guardian and you have obtained their consent to become a yuu member on the basis of these Terms.
You confirm that all information provided by you to us is complete, accurate and up to date. Please update any changes in your personal details via the Profile section in the yuu App (“App”), or on our website at www.yuurewards.com (“Website”), so that you are able to receive any communications we send you.
To protect the interests of consumers and our Partners (as defined below), we have the right to determine whether or not to accept or reject your application for yuu membership or otherwise discontinue your yuu Account (as defined below), for any reason and without any liability to you.
2. Your yuu Account
You will only become a member of yuu and can only enjoy the benefits provided to yuu members, after we complete your registration and grant you a membership ("yuu Account").
Your yuu Account will be valid for any period specified by us, from time to time. For example, we may discontinue your yuu Account if your membership is inactive for a consecutive 2-year period.
Your yuu Account is personal to you and only you can accumulate yuu Points (“Points”), or redeem Points in return for products, services, discounts, gifts or vouchers ("Rewards"), or receive any other benefits or offers in relation to your yuu Account. You cannot sell, exchange, transfer or assign your yuu Account or Points to anyone else. However, you may share any Points accumulated by you with another yuu member under certain circumstances (see Clause 4 below).
If you hold an active Hang Seng enJoy Card issued in your name, then you can link your Hang Seng enJoy Card to your yuu Account via our App, or register to join yuu through the use of your Hang Seng enJoy Card via our in-store registration process. The Hang Seng enJoy Card is issued by and under the control of Hang Seng Bank, and is subject to separate terms and conditions of Hang Seng Bank, which can be found here: www.hangseng.com/en-hk/personal/cards/products/co-branded/enjoy-card.
If you apply to become a yuu member via our online registration process, or you register your yuu Account via the App on your mobile device, then the quick response (QR) code (“yuu ID”) generated in your user account on the App will act as your identification number for your yuu Account.
You can also apply to register as a yuu member via our in-store registration process through the use of your Octopus Card or your Hang Seng enJoy Card. Then your Octopus Card or Hang Seng enJoy Card, as applicable, will act as your membership card for yuu ("yuu Membership Card").
Multiple yuu memberships cannot be used to earn Points or redeem rewards in relation to the same transaction.
3. Earning yuu Points
Once your yuu Account has been activated, you can use it to accumulate Points on your yuu Account based on your spending at any selected store, e-commerce website, kiosk or restaurant (“Participating Outlet”) belonging to our yuu partners from whom you can earn Points or redeem Rewards (“Partners”) in Hong Kong and Macau. However, certain products or services are excluded from yuu, and you cannot earn any Points based on your purchase of such excluded items at a Participating Outlet. The excluded items shall be determined by us from time to time.
When you present your yuu ID or provide your yuu Membership Card at the point of purchase, you will earn a minimum of 1 (one) Point for each $1 (One Hong Kong Dollar or One Macau Dollar, as applicable) you spend on the purchase of any products or services at a Participating Outlet, that is not an excluded item (“Base Points”). Our Partners may issue Points above the Base Points from time to time (“Bonus Points”).
In the event that you forget to present your yuu ID at the point of purchase at a physical Participating Outlet, you may still accumulate Points on your purchase by sending a copy of the receipt and your yuu ID via email to [email protected], within fourteen (14) days from the date of your purchase. If you are eligible for Points on your purchase, we will be glad to add those Points to your yuu Account, subject to the following conditions:
(a) You can only make 2 retrospective claims for Points within a 12-month period;
(b) A valid receipt must be provided within 14 days of the purchase with the member’s 15-digit yuu ID written on the receipt;
(c) No Points can be retrospectively claimed if you forget to provide your yuu ID when you make online purchases on our Partners' websites; and
(d) If you make a purchase using an unlinked Hang Seng enJoy Card and forget to present your yuu ID, you cannot retrospectively claim any Additional Points (as defined below) or Bonus Points that you would have normally earned.
Whilst we endeavour to assist you wherever possible to retrospectively claim your Points, our decision on your eligibility for these Points shall be final and binding, and we and our Partners have the right to refuse your request, including if we find that there is any breach of these Terms.
If you have linked your Hang Seng enJoy Card with your yuu Account and you purchase any products or services at any store, e-commerce website, restaurant or merchant that is not a Participating Outlet, but which accepts payment via the Hang Seng enJoy Card, you may also be eligible to earn Base Points.
On occasion you may also be entitled to earn additional Points on top of the Base Points when you use the Hang Seng enJoy Card or as part of any special promotional offers related to yuu (“Additional Points”). The issuance of any Additional Points will be subject to further terms and conditions, which will be posted on our official website (www.yuurewards.com) and/or App.
We have the right to amend the number of Partners or Participating Outlets, who the Partners or Participating Outlets are, any excluded items, the Base Points or Bonus Points, at any time. We will post a notice regarding any major changes on our Website and/or App.
The Points you earn will be credited to your yuu Account within 1 week of your purchase. In some circumstances, there may be a delay in updating your yuu Points balance, but we will endeavour to reflect the latest balance as soon as possible.
In the event of a refund, your Points earned from the corresponding purchase shall be deducted from your yuu Account.
In general, Points cannot be earned or accumulated in relation to any cash voucher or gift card you purchase at a Participating Outlet. However, if you use a cash voucher or gift card to purchase any items at a Participating Outlet, you can earn Points on the total purchase price upon presentation of your yuu ID or your yuu Membership Card or upon provision of your yuu Account number for online purchases. Certain cash vouchers, cards or coupons may be subject to different terms and conditions on earning Points, which will be posted on our Website and/or App, or otherwise notified to you.
Points cannot be exchanged for cash or be purchased.
Points will expire if you do not use them. Points will expire after 3 years of earning.
If you do not earn or use any Points on your yuu Account for 2 consecutive years, we will assume you no longer wish to participate in yuu and will close your account. Any Points that you have not spent will expire and be forfeited upon closure of your yuu Account.
4. Sharing Points
You may share your Points accumulated on your yuu Account with other yuu members via the App according to the procedures that are currently in effect. Once you have shared your Points, they cannot be reversed back to you, even if the receiver does not subsequently redeem and/or use those shared Points.
We have the right, from time to time, to set certain terms and restrictions in relation to the use, redemption and/or sharing of Points, including the minimum or maximum value of Points that may be shared. Such terms and restrictions will be posted on our Website and/or App.
5. Redeeming Rewards
You can use the Points credited to your yuu Account in order to redeem Rewards offered by us in relation to yuu. The number of Points needed to redeem each Reward will be specified by us, from time to time. You can see the Points required for each available Reward via our App.
If you have applied to join as a member through our in-store registration process, and have not subsequently downloaded the App and linked your yuu Account to it, then you cannot redeem a Reward until you have downloaded the App or completed the registration by responding to the confirmation SMS we sent you during the in-store registration process.
We will determine how you can redeem a Reward, and how a Reward will be used, collected or delivered. In general, a Reward can usually be redeemed via our App and can either be used directly with a Reward Partner by using the QR code, collected at one of our specified collection points, or delivered to your requested delivery address. The different ways to enjoy your chosen Reward will be detailed in the specific terms and conditions for each particular Reward. Certain Rewards can also be redeemed at relevant Participating Outlets, as may be specified by us from time to time. We recommend downloading the App to enjoy the full range of Rewards and other options that we exclusively offer to yuu Members.
The redemption of any Rewards, including the usage, delivery or collection of any Rewards, will be subject to additional terms and conditions, which will be posted on our Website and/or App, or notified to you prior to your redemption of the Reward.
The Rewards that can be redeemed by you in relation to your yuu Account shall be prescribed, amended, provided, offered or terminated, from time to time, at our sole discretion, without any liability to you.
Once you have spent your Points to redeem a Reward, you cannot return or exchange the Reward.
Rewards cannot be exchanged for cash.
Your Personalised Offers will be subject to additional terms and conditions, which will be posted on our Website and/or App, or otherwise notified to you.
Your Personalised Offers are for your personal use only and cannot be shared with any other member of yuu or a third party. If despite this, you do share Your Personalised Offer with another party, once it is used by such party it will no longer be available for your use.
7. Keeping Your yuu Account Secure
Please keep your password and Secret Code for your yuu Account and yuu ID safe at all times. We also recommend that you update your password regularly. Please notify us immediately via [email protected] or +852 2180 9733 if there has been any unauthorised use of your yuu Account or you have lost your yuu Membership Card.
8. Changes To yuu
We have the right to make changes to any feature of yuu at any time, including (without limitation) in relation to any promotions, benefits or offers, any Rewards, any accumulation or redemption of Points, the online registration process, the in-store registration process, the manner in which yuu is operated or run, the Partners, the Participating Outlets, the excluded items, the eligible transactions and/or the App or the Website. We will notify you of any major changes to any feature of yuu by emailing you or by posting a notice on our Website or App. By continuing to use your yuu Account after we have provided the notice, you agree to our amendments. If you do not agree to these amendments, you will have the option of cancelling your yuu Account at any time.
9. Changes to Our Terms
From time to time, we may update these Terms. We will notify you of any major changes to these Terms by emailing you or by posting a notice on our Website or in the App. By continuing to use your yuu Account after we have provided the notice, you agree to our amended terms. If you do not agree to these amendments, you will have the option of cancelling your yuu Account at any time.
10. Account Termination or Suspension
You have the right to cancel your yuu Account at any time and for any reason via our Website or App, or by emailing us at [email protected] or calling us on +852 2180 9733. Upon your cancellation, your yuu Account will be immediately terminated, and all accumulated Points and any Rewards that you have not collected will be forfeited.
If we plan to terminate yuu for any reason, we will provide at least 3 months' prior notice, by posting the notice on our Website and App. Any accumulated Points that are not used or any Rewards that have not been collected before the date of termination shall be forfeited.
If we reasonably believe that you have breached any of these Terms, we may suspend or terminate your yuu Account (with or without notice) and/or seek to recover from you any damages and losses suffered by us or our Partners.
If you do not accumulate or redeem any Points for 2 years, we will consider your yuu Account inactive and have the right to cancel your yuu Account (with or without notice), and all Points accumulated on your yuu Account shall be forfeited. You may need to re-apply for a new membership if you wish to re-join yuu.
Your yuu Account is linked to your mobile phone number. Only one yuu Account can be linked to a mobile phone number. If you change your mobile phone number, you must update your account through the App and or on the Website. If you do not update your yuu Account promptly after such changes, your account may be at risk of being accessed by third parties and your yuu Points could be redeemed by someone else using your mobile number. Without prejudice to the foregoing, if we reasonably believe that your mobile phone number has been transferred to a third party or you have deactivated your mobile phone number, then we have the right to cancel your yuu Account linked to this mobile phone number (without notice), and to create another yuu Account for the new owner of this mobile phone number. Upon the cancellation of your yuu Account in accordance with the foregoing, all Points accumulated shall be forfeited. You will need to re-apply for a new membership using a new mobile phone number if you wish to re-join yuu.
All information, content and materials of any kind provided on the Website or App are for your general reference only. Your participation in yuu and your use of our Website, App, your yuu Account, your Offers, Points, Rewards, your yuu ID and yuu Membership Card, are at your own risk.
To the fullest extent permitted by law, yuu, our Website, App, your yuu Account, your yuu ID, your yuu Membership Card, Your Personalised Offers, Points and/or Rewards, and all information, content, materials and/or services provided or performed in relation to them are provided “as is”, and all express or implied conditions or warranties are excluded.
We make no representations, undertakings or warranties:
(a) as to title, accuracy, completeness, currency, quality, merchantability or fitness for purpose in relation to yuu, our Website, App, your yuu Account, your yuu ID, yuu Membership Card, Your Personalised Offers, Points and/or Rewards, or any information, content, materials and/or services provided or performed in relation to them; or
(b) that the yuu, our Website, App, your yuu Account, your yuu ID or yuu Membership Card will be uninterrupted, error-free, secure, timely or available, or that any error or malfunction will be rectified.
12. Our Liability
We shall not be liable for any indirect, special, incidental, punitive or consequential losses or damages suffered by you; however, they may arise, including negligence.
To the fullest extent permitted by applicable law, we shall not be liable to you in contract, tort (including negligence), breach of statutory duty or otherwise for any losses or damages whatsoever (including whether general, special, indirect, direct, nominal, punitive, incidental or consequential) which may arise in relation to these Terms, yuu, our Website, App, your yuu Account, Your Personalised Offers, your yuu ID, yuu Membership Card, Points, Rewards, any products and services offered by our Partners, or any information, content, materials and/or services provided or performed in relation to them, whether or not we were advised in advance of the possibility of such losses or damages.
If any court of competent jurisdiction finds that any part of the above provisions under this Clause 12 of our Terms is invalid or unenforceable, then our total liability in relation to these Terms, yuu, our Website, App, your yuu Account, your yuu ID, yuu Membership Card, Your Personalised Offers, Points and/or Rewards, or any information, content, materials and/or services provided or performed in relation to them, shall be limited to the provision of Points and/or the replacement of any Reward that is the subject of the dispute, as we may determine at our absolute discretion.
13. Intellectual Property Rights
All rights, title, interest, copyright, trade mark rights, domain names, design rights, goodwill and any other intellectual property rights anywhere in the world (of any kind whatsoever) subsisting in yuu, our Website, App and any information, content, materials and/or services provided or performed in relation to them, are owned by us and/or our licensors. You shall not obtain any rights, title or interests in them, and shall not modify, copy, rent, lease, loan, sell, distribute or create derivative works based on them (either in whole or in part).
You agree that any feedback, comments, or suggestions you may provide to us is entirely voluntary and we will be free to use it (or not use it) as we see fit, and without any obligation to you.
Our Website, App, and any electronic communications sent to you or any materials provided to you online or digitally, may include links to other websites, content or resources, which are hosted, offered or provided by third parties (including our Partners, DFIHL or its affiliates). You understand and agree that we:
(a) do not have any control over and do not monitor those third-party websites, content, or resources;
(b) do not provide any undertakings, representations or warranties, and are not responsible for any of those third-party websites, content or resources (or any products, goods or services promoted, referred to or offered on the third-party websites or resources); and
(c) do not endorse any of those third-party websites, content or resources, or any advertising, products, goods, services or other materials made available from such third-party websites or resources.
16. Insurance Products
(a) The insurance products offered on our Website and/or App are provided and underwritten by insurance service providers authorised by Hong Kong Insurance Authority to carry on insurance business in or from Hong Kong (“authorised insurer(s)”).
(b) Any insurance coverage taken out by you will be governed by the terms and conditions in the insurance contract between you and the relevant authorised insurer. You should read these terms and conditions carefully and satisfy yourself that you understand such terms and conditions thoroughly before you enter into a contract for insurance (and in appropriate cases, seek independent and professional advice on the meaning, operation and effect of these terms and conditions).
(c) No insurance coverage shall be construed as being issued or in force as a result of your submission of data through our Website and/or App unless and until a policy is issued by the relevant authorised insurer to you.
(d) Unless otherwise specified, the insurance products offered on our Website and/or App are not available to persons who are residing outside Hong Kong or minors (i.e. individuals below 18 years old).
(e) When you make an application for any insurance, you should make sure that the information and particulars provided in the insurance application are accurate, true and complete to the best of your knowledge and belief. You are obliged (i) to disclose every fact which would influence the judgment of a prudent insurer as to whether to insure the risk, the premium to charge or the terms on which to insure (“a material fact”); (ii) not to misrepresent material facts and (iii) not to make fraudulent claims. Non-disclosure of material facts or provision of incorrect information to the relevant insurer may result in the insurance policy being invalidated or avoided or claims being repudiated by the authorised insurer.
(f) We are a licensed insurance agency registered with Hong Kong Insurance Authority (licence number: GA1026) appointed by the authorised insurers and authorised to promote and market insurance products of the relevant authorised insurers as agent. Premiums will be payable to the authorised insurers and we will receive commission from the authorised insurers as remuneration.
(g) We are acting for the authorised insurers which appoint us and our role is limited to promotion and marketing of the insurance products underwritten by the relevant authorised insurers. When you proceed to make an insurance application and click on the Call to Action button in the relevant section on our App, you will be taken to the relevant authorised insurer’s website or third party website as authorised by the relevant insurer which is owned, operated and managed by that authorised insurer (in the case of authorized insurer’s website) or is authorized by that authorized insurer (in the case of third-party website) and not by us. We shall not be liable for any loss or damage, whether or not arising from any inaccuracy or omission or from any decision, action or non-action based on or in reliance upon information contained in the insurance application howsoever arising from using or in reliance upon the whole or any part of the information in the insurance application.
(h) We are not rendering financial, legal, accounting or tax advice in any way. You are advised to review the relevant product information and materials (including but not limited to the applicable policy terms and conditions, the level of premium and the period for which the premium is payable, and the fees and charges (other than premium) to be paid by you (if any)) provided to you by the relevant authorised insurers.
17. Resolving Any Disputes
These Terms and any dispute or matter arising out of or in relation to them, or in relation to yuu, Points, Rewards, Your Personalised Offers, your yuu Account, our Website or App, shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Both you and DFI Development (HK) Limited agree to submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.
18. General Terms
If any of these Terms are held invalid, illegal or unenforceable by any court or tribunal of competent jurisdiction, it will be severed and the remaining terms will continue in full force and effect as if these Terms had been made without the invalid, illegal or unenforceable term.
A failure or delay by us to exercise any right or act upon a breach under these Terms will not be a waiver of that right or breach. Any waiver by us of any of our rights or of a breach of these Terms must be in writing, and such waiver is limited to the particular right or breach stated in it.
These Terms are personal to you, and you may not transfer any of your rights or obligations under these Terms. We may transfer our rights or obligations to any third party without your consent.
The Contracts (Rights of Third Parties) Ordinance (Cap. 623) shall not under any circumstances apply to these Terms.
20. How to Contact Us
If you have any questions about these Terms, please email us at [email protected].