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Answer

It’s possible that your phone number has previously been used by someone else, as phone numbers are frequently recycled in Hong Kong. If you see this message, you can reclaim your mobile number and set up a new yuu Account. Simply choose "Create a new yuu Account" in the yuu App and follow the easy steps to create a new Account with your mobile number. We will verify that the mobile number is yours by sending you a one-time password via SMS.

Question

I keep getting a message that says, "We’ve found an Account with this mobile number". What should I do?

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